I
Identify every open check
Ask which identity, address, payment or source-of-funds requirement is outstanding.
II
Prepare readable evidence
Use current files and show every required edge without blur, glare or cropped details.
III
Resolve legitimate differences
Explain an address or name change through support instead of modifying a document.
IV
Keep the secure trail
Upload through the authenticated account and retain the date, filename and case number.
Continue with the current account terms visible
Keep the account, payment and control records ready before confirming the next step.
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Frequently asked questions
Can more than identity be checked?
Yes.
Should a rejected file be resent unchanged?
No.
Does verification require an extra deposit?
No.